FAQ
What are the shipping options and costs to the US? We offer the following shipping methods within the United States:
- Express Shipping (3-6 business days): $20
- Free Standard Shipping (7-14 business days): $0 (for qualifying orders)
- Standard Shipping (7-14 business days): $10
Orders are carefully packed and usually processed and shipped within 1-3 business days. You will receive a tracking number via email once your package is on the way.
Returns & Exchanges
What is your return policy? We want you to love your new bag! You may return unworn items in original condition (with tags and packaging) within 30 days of delivery for a refund or exchange. Return shipping is the customer's responsibility unless the item is defective or damaged upon arrival.
How do I start a return or exchange? Log into your account → Go to your order → Submit a return request. Our team will review and approve it quickly.
Product Questions
What materials do you use? Our handbags are made with premium leather, high-quality PU leather, canvas, and suede. Each product page clearly lists the main materials and features.
Are your bags true to size and functional? Yes. We design our bags with practical compartments, secure closures, and comfortable straps. Detailed dimensions and interior features are provided on every product page.
How should I care for my handbag? For leather bags: Wipe with a soft damp cloth. Avoid direct sunlight and excessive moisture. Use a leather conditioner periodically to maintain suppleness. Specific care instructions are included with each bag.
Orders & Other
How is my order packaged? We pack every handbag with care using dust bags and protective wrapping to ensure it arrives in perfect condition.
How can I track my order? You will receive a tracking email after shipping. You can also check the status anytime in your account under Order History.
Do you offer gift options? Yes! Elegant gift wrapping and a personalized message card are available at checkout — perfect for birthdays, anniversaries, or special surprises.
How do I contact customer support? Email us at: support@timelesssatchel.com We reply within 24 hours on business days (Monday – Friday).